1. Privacy Policy
1.1 Information supplied by you will only be held and used for our purposes in order to conduct business with you and to improve our level of service.

1.2 When you order, we need to know your name, email address, invoice  and delivery addresses. This enables us to process and fulfil your orders and to notify you in the event of any queries. We also request your telephone number which allows us to contact you if there is a problem with your order such as a courier having difficulty in achieving a delivery.

1.3.0 We will occasionally send you emails relating to your order, such as order confirmations and other important information but we will never share your details with 3rd parties.

1.3.1 We will not sell or rent your name, address, email address or telephone number(s).

1.4 We may send you emails relating to your experience when using Nematodes Direct, to do this we will ask our selected customer feedback service TrustPilot/Yotpo to send you a feedback request email. If you decide not to leave feedback your details will be removed from their system in accordance with their data retention policy, a copy of their terms and conditions can be found here.

1.5 Should you wish to have you name and address suppressed from receiving future mailings and emails all you need to do is contact us and all further promotional contacts with you will cease as appropriate. 

2. Security

2.1 We have security measures in place to protect the loss, misuse and alteration of the information under our control. SagePay and PayPal on-line transaction systems use the latest encryption technology to enable secure internet and payment transactions to take place.

3. Prices and Availability

3.1 Prices quoted are in British pounds (£) and are accurate at the time published but may be subject to change. UK VAT where appropriate is included at the current rate. 

3.2 If a price increases between you placing and our accepting your order, generally we will honour the original price. However we reserve the right to cancel an order if the cost of us purchasing the goods increases.

3.3 Products and services are subject to availability and may be withdrawn at any time, including after you have placed your order. If your order cannot be fulfilled we will let you know at the earliest convenient opportunity.

4. Purchase Agreement

4.1 Contracts for purchases made with us Nematodes Direct Ltd - Registered Office: Holkham House, Well End, Friday Bridge, Cambridgeshire, PE14 0HQ. You can contact us by calling 0808 901 2055 or emailing "help@nematodesdirect.co.uk" or completing our contact us form.

4.2 Please note that we cannot accept any customer returns unless agreed in advance, all costs for returns will be non-refundable.

4.3 When you place an order to purchase goods from us it constitutes an offer or series of offers from you to Nematodes Direct. We accept these offers when on behalf of these companies we send you order confirmations by post or email, or, advice notes confirming that we have despatched goods you have ordered from them. That acceptance will be deemed to be complete and communicated to you at the time we send such confirmation emails,  letters, or, shipments. We must, in addition, receive payment prior to order acceptance and contracts formed. Any term sought to be imposed by you in your order will not form part of the contract.

4.4 By placing an order to purchase from us, you acknowledge your acceptance of these terms and conditions.

5. Descriptions and Substitutions

5.1 Whilst we make every effort to show and describe our products as accurately as possible, in rare cases the final product may differ slightly.

5.2 We occasionally substitute a product with one of a similar description, where for example the original item becomes unavailable to poor quality or a product has been superseded. In the event that you are not satisfied with the substitute we send, you may return this to us immediately for a full refund.

5.3 In the event that we do supply an alternative product, we undertake to supply an item of equal or greater value. In the event that the value is lower than that of the original product ordered, we will credit you account with the difference.

6. Cancellation and Returns
This Condition 6 does not affect your legal and statutory rights, and further advice can be obtained from the Citizens Advice Bureau.

6.1 You may cancel your order provided that you exercise your right and notify us no longer than fourteen working days after the day on which you receive the Goods for unwanted goods or 30 days for faulty/damaged goods. Before returning any Goods to Nematodes Direct the Buyer must contact the Company in writing by email.
(a) Goods will only be accepted if they are in brand new, unused condition fit for immediate re-sale;
(b) Packaged items will only be accepted if the package remains unbroken and in reasonable condition,; and

6.2 We cannot offer refunds or accept returns on the following (unless they are faulty):
(a) Living nematodes - due to their limited shelf life;
(b) If sealed packages have been opened;
(c) Goods that have a limited shelf life; and
(d) Specially manufactured products.

6.3 If you have received the Goods before you cancel your order you must get a returns authorisation number, then send the Goods back to the address supplied by us at your own cost and risk. You should obtain proof of postage.

6.4 Where Goods have been damaged whilst in your possession we shall not be obliged to accept the return of those Goods. In such circumstances, we will notify you that the Goods are available for re-collection or re-delivery for which you shall be liable for any reasonable delivery charges incurred.

6.5 We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

7. Payment

7.1 Payment is accepted by credit and debit card via our payment processor SagePay/PayPal.

7.2 Credit and debit card payments for the full amount of your purchases are collected at the time of ordering, irrespective of when the goods are to be despatched. We do this to avoid problems of cards no longer being valid at the date of delivery and to reduce administration costs when orders are fulfilled in stages (and so saving you money in the longer term). Should any items not be available we will credit your account.

7.3 Your card statements will show any payments processed as received by Nematodes Direct Ltd.

8. Risk & Ownership

8.1 Ownership of goods passes to you immediately prior to the despatch of your goods and shall take place at the packing and despatch address. 

8.2 The Companies shall be responsible for delivering your goods in good condition to the delivery address nominated by you for delivery in the UK.

10. Liability

10.1 We will not be liable for any loss caused or consequential and/or subsequent loss, exceeding the value of an item in dispute. Where there is a partial loss, we reserve the right only to make a proportional replacement, credit or refund.  

10.2 We will endeavour to despatch top quality products to you and in arranging delivery to take care to use the most suitable packing and postal delivery services to ensure products arrive at in first class condition. 

10.3 This site should only be used for information purposes. We shall not be liable for any damage or loss that may occur in the use of any of the information contained or advice given in this site excepted as stated in the terms and conditions of sale (where applicable) and to the extent that such liability cannot be excluded by law. We are not responsible for the sites accuracy, although every effort has, is and will be made to ensure that the information contained is correct and up to date, nor for its fitness for a particular purpose or the reliability of access to this site.

10.4 We will not be liable for damages or losses resulting from your use of or inability to use this site. Neither do we guarantee that this site will operate free of error or that it is free from computer viruses or any other contaminating computer programme. We will not be liable to you or in breach of contract for delay or failure to perform due to any causes beyond the reasonable control of us or our suppliers, including but not limited to Acts of God, civil commotion, industrial dispute, riots, flood and legislation.

10.5 All information contained on this website is for guidance only. We make no claims or assurances regarding organic or biological products sold on this site.

11. Use of this Site

11.1 You may view or print individual pages from this site for your own personal use but you may not copy, reproduce, modify, distribute, republish, re-sell, display, post or transmit any part of this site without our written permission.

12. Changes to the Terms

12.1 We reserve the right at any time to remove, modify or change without notice any information contained in our catalogues, advertisements or on this site. We may also change these terms at any time by posting changes on the site. If you use the site after any changes have been made you will be bound by the new terms. You should therefore ensure that you read the terms each time you use the site.

13. Review Guidelines

13.1 We want your comments to be heard - so to save you time and effort, please note that we cannot post single-word reviews, remarks directed at other reviewers, content not specific to the item being reviewed remarks that repeat criminal accusations, reviews that are not your own original work or have been previously published elsewhere, content which might be considered defamatory, blasphemous, racist or incendiary profane or spiteful remarks, sexually explicit or sexually gratuitous comments, reviews submitted by, or on behalf of, companies or Web sites, advertisements or promotional material for other Web sites phone numbers, postal addresses or URLs, availability, price or alternative ordering or delivery information, personal or critical remarks focussing solely on Nematodes Direct. We reserve the right to remove or refuse to post any customer review we consider inappropriate.

13.2 By submitting a review, you represent that the review is your own work, that it is original, and that it is unencumbered by any existing or anticipated contractual relationship; further, you are granting us permission to publish your review on our website, emails and in other marketing communications.

13.3 If you do not wish for your name to be published please use a pseudonym when submitting your review.

13.4 We reserve the right to choose which reviews we publish to the site. Submission of a review is not a guarantee of it being published. We also reserve the right to edit review submissions if, after an investigation, we believe there are incorrect statements based on our understanding and technical knowledge of the products.

14. Governing Law and Jurisdiction

14.1 These terms and also your use of this site are governed by and construed in accordance with the laws of the UK and any disputes will be decided only by the Courts of the UK.


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