To ensure the security of your personal details we encrypt your information during transmission SSL (Secure Socket Layer) encryption over the most secure transmission protocol TLS 1.2. Your card statement will show payment processed by Nematodes Direct Ltd.
We use Square to manage the payment process on our website and we never have direct access to your payment details. Your payments are processed securely by Square, who have the highest level of security in the payment industry, ensuring that all online transactions and payment details are as secure as possible for our customers.
Payment for the full amount of your purchase(s) are collected at the time of ordering, irrespective of when the goods are to be despatched. We do this to avoid problems of cards no longer being valid at the date of delivery and to reduce administration costs when orders are fulfilled in stages (and so saving you money in the longer term). Should any items not be available we will refund your payment card without delay.