Nematodes Direct - Delivery Policy
Delivery - We aim to dispatch orders as promptly as possible when conditions are suitable for sending live nematodes. During busy periods, picking and packing your order may take a little longer. Please check the individual product page for any seasonal availability or dispatch information.
Postage - Nematodes are dispatched by Royal Mail Tracked 24. This service aims to deliver on the next working day after dispatch, but it is not a guaranteed 24-hour or next-day delivery service. Delivery can sometimes take longer, and the delivery aim applies from dispatch, rather than from the time you place your order. Accessories and non-living products are sent by Royal Mail Tracked 48. We sometimes use a courier, such as APC or Royal Mail Special Delivery, to deliver high value orders.
Nematodes in the post - Nematodes are a live product, supplied in a form suitable for posting. They can remain in the post for up to seven days under normal postal conditions, so a delivery taking a few days does not necessarily mean your nematodes have been harmed. If your order is delayed or you have any concerns about its condition on arrival, please contact us and we will be happy to help.
Storing your nematodes - Refrigerate your nematodes as soon as they arrive and keep them refrigerated until you are ready to apply them. Use them by the expiry date shown on the pack or plastic sleeve. The expiry date varies by product, so always check your own pack.
Please see individual product pages and follow the instructions supplied with your nematodes for guidance on application periods, application instructions and suitable temperatures, as these vary by product.
Planned Programmes - If you are ordering a planned programme your order will show as shipped on our system when your first shipment is made, subsequent applications will automatically be shipped at the appropriate time in your programme. (You can see your initial ordering details and date in your my account area).
TIP: If you order a programme and are going on holiday just let us know and we will ensure that we do not dispatch any items during that time.
Backordering - If you are pre-ordering a control for later in the year we will send it at the ideal time to treat the pests.
Availability - Due to the nature of our products being living organisms, they are only available to the UK mainland via this website.
Payment - Credit, debit card and ApplePay payments for the full amount of your purchases are collected at the time of ordering, irrespective of when the goods are to be dispatched. We do this to avoid problems of cards no longer being valid at the date of delivery and to reduce administration costs when orders are fulfilled in stages (and so saving you money in the longer term). Should any items not be available we will credit your account.
If you have any other questions relating to delivery please contact us.